Cancellation/Returns/Refunds of Orders & Subscriptions

At EDUKATOR 360, we strive to provide instant access to our digital educational products and services. Please read our cancellation policy carefully before making a purchase.

Digital Products

All purchases of digital products, including but not limited to courses, question banks, memberships, books (digital), examinations, and other downloadable or online content, may only be cancelled if:

  • The cancellation request is made within 24 hours of purchase; and
  • The product or service has not been accessed, activated, downloaded, or used in any way.

Once a digital product has been accessed or used, it becomes non-cancellable.

Subscriptions

Subscriptions may be cancelled at any time; however:

  • Cancellation will not result in a refund or partial refund for the current billing period.
  • Your subscription will remain active until the end of the current billing cycle.
  • No further charges will be made after the current billing period ends, provided the subscription is cancelled before the next renewal date.

How to Request a Cancellation

To request cancellation of an eligible order or subscription, please contact our support team with your order details through our official support channels.

Applicability

This Cancellation Policy applies to all products and services offered by EDUKATOR 360, including but not limited to:

  • Online courses
  • Practice question banks
  • Mock examinations
  • Memberships and subscriptions
  • Digital books and study materials
  • Mobile application subscriptions
  • Any other digital products or services offered under the EDUKATOR 360 brand.

By purchasing or subscribing to any EDUKATOR 360 product or service, you acknowledge that you have read and agreed to this Cancellation Policy.

Shipping returns (applicable on physical products – if any)

To return your product, you should contact us via email at support@edukator360.com or open a support ticket here. In case it is a physical item, then send it to the following address:

Edukator 360, H # 127, St # 20, M7A, Lake City, Lahore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@edukator360.com for questions related to refunds and returns.