Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your digital purchase must be unused and you should not have completed more than 1 lesson or 10% of the course whichever is lower.
Several types of digital products are exempt from being returned. Online courses, which are taken live on zoom, MCQs and Question Banks cannot be returned.
Additional non-returnable items:
- Live Lectures/courses
- Question Banks
- Test sessions and exams
To complete your return, we require a receipt or proof of purchase.
To initiate a return, please open a ticket here, or email us at firstname.lastname@example.org
There are certain situations where only partial refunds are granted:
- Only on discretion of Edukator 360.
- Any item that is returned more than 10 days and not more than 15 days after purchase.
Once your return request is received and inspected, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if the order is placed in a wrong category. If you need to exchange it for the for a different item, send us an email at firstname.lastname@example.org or open a support ticket here and provide all the necessary details.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should contact us via email at email@example.com or open a support ticket here. In case it is a physical item, then send it to the following address:
Edukator 360, College Road, Pakpattan, Punjab, Pakistan, 57400
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.